This Agreement was last modified on 23 January 2021.
PACKAGES ON THE ONLINE PLATFORM:
The online platform has the following 3 (three) packages to which the User may subscribe:
The Complimentary Package:
This package will be free to use for the period of 1 (one) month after a Vendor or Consumer has subscribed to the Online Platform. The User shall be granted 8 (eight) job postings in respect of Consumers and 8 (eight) bids on posted jobs in respect of Vendors. After the said period, Users will be required to upgrade to one of the 3 (three) paid packages herein below, should they wish to continue using the Online Platform.
The Standard Package:
Subscription to this package shall bear a fee 1 (one) Dollar per month, which shall be payable by the User on the first day of every month, monthly in advance. Job posting shall be unlimited for Consumers, whereas Vendors shall be allowed to bid on a maximum of 30 (thirty) posted jobs per month.
The Premium Package:
Subscription to this package shall bear a fee of 3 (three) Dollars for each period of 6 (six) months, which shall be payable by the User on the first day of the said period, in advance. Job posting shall be unlimited for Consumers, whereas Vendors shall be allowed to bid on a maximum of 100 (one hundred) posted jobs per month.
The Platinum Package:
This package shall have an annual subscription fee of 30 (thirty) Dollars, payable on date of subscription by a User. Job posting shall be unlimited for Consumers, whereas Vendors shall be allowed to bid on a maximum of 500 (five hundred) posted jobs per month.
The Online Platform offers promos to Consumers that need urgent service delivery by a Vendor. Using promos allows a Consumer to prioritise its job postings, with the effect that its posted job/s shall be posted on the first page/s of the Online Platform where Vendors select posted jobs to bid on.
Consumers may select one of the following promo options:
11.12.1 a promo for 1 (one) job posted at a fee of 5 (five) Dollars; or
11.12.2 a promo for 10 (ten) jobs posted at a fee of 10 (ten) Dollars.
Service level response and times
Critical severity failures: An error in, or failure of, the software that results in a complete outage of the Services or critical function, including function unusable for a majority of users, no work around.
Technicians will work continuously to resolve the incident using all reasonable endeavours to work 7 (seven) days per week until the problem is resolved, or a mutually agreed plan of action is defined.
Medium severity failures: a key function of the Software is not working, no workaround.
Technicians will work continuously during business hours to resolve the incident. The incident will be resolved as appropriate in a release, service pack or update.
Low severity failures: minor issues causing limited inconvenience, workaround available.
Technicians will work during business hours to resolve the incident with due diligence as part of the normal software development cycle. The incident will be resolved in a future upgrade.
All requests for support in relation to a Vendor’s services must be directed to YOURNETT, which will facilitate the logging of support matters to be provided by the relevant Vendor. YOURNETT will not be liable to and shall not offer any support services to a Consumer in respect of a Vendor’s service, otherwise than set out herein.
YOURNETT shall be entitled to suspend access to the Online Platform (without liability) in the event that YOURNETT’s performance is hindered or prevented by strikes or other trade disputes, riots, war (declared or undeclared), acts of civil insurrection, fire, flood, pandemic, (such as COVID-19, any resulting government lockdown), accident or other cause beyond the control of YOURNETT preventing it from performing.